Phone human-readable description of the message we trying to accomplish. Search human-readable description of the message we trying to accomplish. Map pin human-readable description of the message we trying to accomplish. software-download Combined Shape
Annual Maintenance Scheme

Software support and maintenance agreement

The TWI Software support and maintenance agreement (for welding software) entitles users to the latest “point” releases of the purchased software (including bug fixes, enhancements and code rule updates where applicable).

TWI will provide support via phone and email in the use and application of its software during normal UK business hours.  Responses to all requests for support will be provided by phone or email within 24 working hours. Any problems identified will be addressed as soon as possible.

The first 12 months software support and maintenance is included when the product is first purchased; subsequent years are payable in advance thereafter. Software support and maintenance is not mandatory but if you choose not to renew annually, a re-joining fee, equal to double the annual fee, will be charged.